Maintenance

AV Maintenance and Support

AvexiA provide every level of audio visual AV maintenance, and AV technical support, with fast response times, preventative maintenance, online fault reporting and annual reviews. Anyone who has experienced technical failures, either just before or during a presentation to clients or an important staff meeting will understand the need for the audio visual system to be properly maintained, with competent technical support personnel.

AvexiA provide four 'standard' levels of AV maintenance contract (Standard, Standard Plus, Premium and Premium Plus) with varying degrees of cover and price, depending upon the importance of the cover and need to have the system operational as fast as possible. Standard contracts are available in one-year or three-year terms. We also provide totally bespoke cover where a client has very specific needs and SLAs or where the equipment is of a highly technical nature.

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System Design

If you have contracted AvexiA to design and install your audiovisual systems, you will already benefit from an inherently reliable design. Our philosophy is to always engineer solutions with integrity and therefore adopt the following principles to increase reliability:

  • Only reliable reputable manufacturers' products are used.
  • Non user electronics (i.e. things users do not need to access) are separated from the main electronics and locked away.
  • Thermal management is considered in every design.
  • Connection types and their construction are chosen for their reliability.
  • High grade cabling is used.
  • Power conditioning with filtering is used.
  • Where possible bi-directional control is adopted (allowing feedback for engineers).

System Audit and Health Check

Where the audiovisual system is existing, and has not been designed and installed by AvexiA, we will complete an audit of the system to identify all of the components that make up the system. We will then evaluate the system by reviewing the design, cabling and sometimes performing technical analysis tests.

Telephone Support

As part of our maintenance cover we provide telephone support. You will be able to speak to a qualified engineer, system designer or programmer to discuss the issue at hand.

Maximum Call-Out Response Times

Each contract will have a maximum call-out response time. Thus, providing you peace of mind that you will receive technical assistance on-site within a pre-determined time limit. You can also be assured that the person who attends will be fully qualified to do so.

Preventive Maintenance

At predetermined times, we shall attend site to carry out a full check of the audiovisual system. Each AvexiA contract carries a detailed technical breakdown of exactly what work will be undertaken at each preventive maintenance visit. Following each visit the client receives a report detailing what work was completed, any potential future issues and any recommendations to aid future reliability.

Outside of Contract Services

If a client is covered by an AvexiA audio visual maintenance contract, they receive the added benefit of substantially reduced labour rates for additional services that relate specifically to the covered equipment. An example of this may be to have an engineer on stand-by over a weekend for an important client presentation just in case there may be an issue on the day. However, many more possibilities exist!

24/7/365 Fault Reporting

All clients with our audio visual maintenance cover receive a log-in on this site that enables them to report a fault 24 hours a day, seven days a week and 365 days a year. This generates a ticket as a receipt and time log, and an immediate email and SMS is sent to the AvexiA support team. You will then be contacted as soon as possible to discuss the issue. Of course clients can still communicate by phone if they wish.

Annual Review

We undertake an annual review of each AV maintenance contract we have to ensure that we have met our client’s expectations, review the system reliability and discuss ways in which the system could be improved in the future.

Software Developments & Updates

The majority of modern integrated audio visual technology, and in particular video conference systems, require regular updates of the latest software to ensure the very best reliability and compatibility. AvexiA contracts can include full and regular updates of the latest software for all components.

Event Support

Some of our clients run critical events throughout the year and require a qualified technician to be on-hand should a problem arise during the show. Therefore, we can build value added features into our contracts to provide event assistance or management to ensure you have peace of mind whenever you may need us.

Loan Equipment

For the most critical applications, it is likely that key components will be identified and loan equipment provided to keep the audio visual system operating. We provide such facilities for emergency response rooms, NOCs etc. Please ask for details.

Ongoing Training

We can build into our audio visual maintenance contracts, either ongoing training 'on-site' for clients who don't have their own in-house support staff, or, where video conferencing has been deployed, 'remote' training can be provided.