AV Maintenance - FAQ

Sometimes this will be the case, but more often than not we see badly installed systems that, with minimal attention, can be improved substantially and provide many years service – we would always fully assess your system before undertaking a maintenance contract, and provide a no obligation quotation

This will depend on various factors such as the type of equipment, age, condition of the installation and services required. However, AvexiA provide options for all budgets, and will provide bespoke solutions that are tuned specifically to your requirements. Contact us now for more information!

Our contracts typically offer maximum response times between: ‘immediate’ (on-site full time), 4 hours, 8 hours, 16 hours and 24 hours. However, we can provide bespoke response times as required.

Typically, our maintenance contracts are for one, two or three years. However, we will consider contracts for other lengths of time.

If AvexiA designed and installed the system, we can set-up a contract immediately, however if we are invited to view an existing installation by others, we will always fully test and evaluate your AV facilities before undertaking maintenance cover (this ensures that we understand the system and can advise you of any fundamental issues that may impact system reliability). Therefore, two or three days should be allowed for this process to take place.

We will consider any AV system, and have the technical ability to look after anything from; advanced simulation and visualization systems through to standard AV facilities. However, we only undertake a maintenance contract once we have technically assessed the system – We will never promise you the impossible!

Most of our maintenance contracts include parts up to a certain value, and some cover ‘all’ parts or even ‘all’ equipment. However, we can tailor the contract to best provide the actual cover you require.

Unlike many AV companies, we have the ‘internal’ ability to undertake component level repairs for specific items. In addition, we have direct relationships with the leading manufacturers and distributors, thus ensuring you the fastest return possible.

This can be included within our maintenance contracts. However, depending on the complexity of the installation, the loan item may not provide exactly the same functionality.

No, AvexiA can provide contracts that provide unlimited call-outs without any charge.

We offer a professional, highly proficient, value for money service with integrity. However, we also provide additional ‘out of contract’ benefits such as lower labour rates for ‘under contract’ clients.